Refund Policy

Last Updated: January 10, 2026

At Jobbic (“we”, “us”, “our”), we aim to provide clear information regarding purchases and refunds. Since our platform is digital, all purchases are non-refundable, and by purchasing credits, you acknowledge and accept this policy.

1. General Refund Policy

• All credits purchased within Jobbic are final and non-refundable.
• We do not offer refunds for unused, expired, or partially used credits.
• This policy applies to all users in accordance with UK digital product regulations.

2. Exceptions and Special Circumstances

      While we maintain a strict no-refund policy, the following situations may be reviewed on a case-by-case basis:

1. Technical Errors: If a payment was processed incorrectly due to a technical error on our platform.
2. Duplicate Charges: If a user is charged multiple times for the same transaction.
3. Fraudulent Transactions: Any unauthorised payments reported promptly may be investigated.

      Note: Requests under these circumstances must be submitted within 14 days of the transaction.

3. How to Request a Review

1. Contact our support team at contact@jobbic.co.uk with:
   • Transaction ID or receipt
   • Date of purchase
   • Detailed explanation of the issue
2. Our team will investigate and respond within 7 business days.
3. Any refund decisions are at the sole discretion of Jobbic.

4. User Responsibility

• Users are responsible for reviewing their account balances and credit usage.
• Any credits purchased in error must be reported immediately, but refunds may not be issued.
• Users are encouraged to manage accounts carefully to avoid accidental purchases.

5. Payment Processing

• All payments are processed via secure, PCI DSS-compliant third-party payment providers.
• We do not store full card details on our servers, ensuring secure transactions.
• Any payment disputes with third-party providers should be directed to the provider first, in addition to contacting our support.

6. Updates to This Policy

• We may update this Refund Policy periodically to reflect:
  • Changes in platform functionality
  • Updates to payment processing or terms of use
  • Legal or regulatory requirements in the UK
• Users will be notified of any significant changes, and continued use of the Services constitutes acceptance of the revised policy.

7. Contact Us

• Email: contact@jobbic.co.uk